CGI

Case study

Context & Challenges

As part of the overhaul of its digital presence, CGI wanted to equip itself with a modern, intuitive platform driven entirely by the user experience. The objective was to offer a turnkey digital management solution that would meet business challenges, while guaranteeing performance, security and scalability.

Our approach

Mobiblanc supported CGI in the implementation of its new digital platform through a comprehensive five-phase methodological approach: consulting, scoping, implementation, acceptance and go-live.

The intervention included collaborative workshops, UX/UI studies, expression of functional and technical requirements, as well as complete back and front-end development. A ticketing and maintenance system was set up to ensure ongoing post-launch support.

Key features

Back-office for content and user management
Front-end responsive and cross-platform
Simplified, conversion-oriented user paths
Integration with existing IS via API and Web Services
Reporting tools, monitoring and performance indicators
Implementation of interactive kiosks (beacons), mirroring functionalities
Secure interface with user rights and roles management
Upgradeable modules to ensure future scalability of the product

Results & impact

A modern platform, and compliant with digital standards
Increased agility in content management and portal administration
Improved user experience for customers and employees
Seamless integration into CGI's IS ecosystem
Quality monitoring via acceptance testing, security audits and active maintenance
Successful launch of the new platform with comprehensive post-go-live support

Key success factors

Project approach framed upstream with a clear roadmap
Mobilization of a multi-disciplinary team: PO, project managers, technical experts, QA
Close collaboration between CGI and Mobiblanc teams
Integration of agile methodology with deliverables-driven
Implementation of a structured support and maintenance system (corrective, evolutionary, preventive)

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