Myinwi

Design a “single point of contact” application, bringing together all the company’s services, and offering customers a personal, integrated experience and maximum autonomy in their interactions.

Task

How to create a « single point of contact » application for Inwi, integrating all services, and offering customers a personalized, seamless, and autonomous experience?

  • Client

    Inwi

  • Techno

    Swift, Kotlin, Springboot

  • Services

    Mobile Apps

  • Industry

    Telecoms

Our Latest Project

What led to the enhancement of customer experience in Inwi's selfcare application redesign?

Issue
How to create a “single point of contact” application for Inwi, integrating all services, and offering customers a personalized, seamless, and autonomous experience?

The Situation
– inwi, a prominent brand in Morocco, aimed to enhance its selfcare application, My Inwi.
– The existing app lacked user-friendly features and a cohesive experience.
– Inwi sought to optimize the user journey, technology architecture, and security.

The Approach
– Mobiblanc formed an Agile Squad to tackle the redesign project.
– An experiential and agile approach was adopted for continuous improvement.
– We prioritized user-centered design and conducted thorough user testing.
– The technology architecture was revamped for flexibility and speed.

The Business Impact
– The newly designed app received positive feedback and high ratings.
– Customer engagement increased significantly.
– Inwi’s reputation as a trusted brand was reinforced.
– The scalable and customer-centric process ensures continuous improvement and a sustained positive user experience for Inwi’s customers.

Client
inwi

Industry
Telecoms

Services
 1- UX 
 2- Backend Development  
 3- Mobile Development
 4- Cloud
 5- DevOps
 6- Data
 7- QA
 8- Agile
 9- Architecture
 10- Stores Management

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