Myinwi
Design a “single point of contact” application, bringing together all the company’s services, and offering customers a personal, integrated experience and maximum autonomy in their interactions.
Task
How to create a « single point of contact » application for Inwi, integrating all services, and offering customers a personalized, seamless, and autonomous experience?
Issue
How to create a “single point of contact” application for Inwi, integrating all services, and offering customers a personalized, seamless, and autonomous experience?
The Situation
– inwi, a prominent brand in Morocco, aimed to enhance its selfcare application, My Inwi.
– The existing app lacked user-friendly features and a cohesive experience.
– Inwi sought to optimize the user journey, technology architecture, and security.
The Approach
– Mobiblanc formed an Agile Squad to tackle the redesign project.
– An experiential and agile approach was adopted for continuous improvement.
– We prioritized user-centered design and conducted thorough user testing.
– The technology architecture was revamped for flexibility and speed.
The Business Impact
– The newly designed app received positive feedback and high ratings.
– Customer engagement increased significantly.
– Inwi’s reputation as a trusted brand was reinforced.
– The scalable and customer-centric process ensures continuous improvement and a sustained positive user experience for Inwi’s customers.
Client
inwi
Industry
Telecoms
Services
1- UX
2- Backend Development
3- Mobile Development
4- Cloud
5- DevOps
6- Data
7- QA
8- Agile
9- Architecture
10- Stores Management
How can we go Further ?
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