Telecom companies face
increasing demands for
Solutions to overcome the sector's challenges, to thrive and unlock new opportunities.
Market Place & Digital Commerce
Customer Data Platform
Identification & KYC
Ready to take your Tech Challenges Further ?
Our comprehensive solutions include strategic consulting, end-to-end delivery, deep technology expertise, and seamless integration capabilities.
We empower telecom companies with tailored solutions to address specific industry challenges and drive sustainable growth.
Mobile Self-Care Applications: Empower your customers with enhanced account management and personalized services through our revamped and developed mobile self-care applications. We tailor self-care solutions for B2B and professional clients, ensuring a seamless and efficient user experience. Additionally, we specialize in creating mobile self-care applications specifically designed for African operators, catering to the unique needs of the region.
Unified Platforms and Portals: Unify your customer, partner, and business services through our customized web portals. Our expertise lies in developing robust web and mobile platforms, particularly for Fiber-to-the-Home (FTTH) projects. With our unified platforms and portals, you can provide a comprehensive and user-friendly interface for accessing a wide range of services.
Sales & Field Force Management: Optimize your sales team operations with our tailored mobile applications. We design and implement mobile solutions that streamline sales processes, enhance productivity, and enable efficient field force management. Our dedicated support and maintenance services ensure the smooth functioning of sales applications used by field agents.
Digital Transformation Enablement: Embark on a successful digital transformation journey with our collaborative approach. We partner with telecommunications companies to drive innovation and growth through digital initiatives. Our expertise in digital transformation enables us to identify opportunities, implement strategic solutions, and leverage emerging technologies to stay ahead in the evolving telecom industry.
We have partnered with leading telecom companies to deliver transformative solutions.
What led to the enhancement of customer experience in Inwi's selfcare application redesign?
How to create a “single point of contact” application for Inwi, integrating all services, and offering customers a personalized, seamless, and autonomous experience?
– inwi, a prominent brand in Morocco, aimed to enhance its selfcare application, My Inwi.
– The existing app lacked user-friendly features and a cohesive experience.
– Inwi sought to optimize the user journey, technology architecture, and security.
– Mobiblanc formed an Agile Squad to tackle the redesign project.
– An experiential and agile approach was adopted for continuous improvement.
– We prioritized user-centered design and conducted thorough user testing.
– The technology architecture was revamped for flexibility and speed.
The Business Impact
– The newly designed app received positive feedback and high ratings.
– Customer engagement increased significantly.
– Inwi’s reputation as a trusted brand was reinforced.
– The scalable and customer-centric process ensures continuous improvement and a sustained positive user experience for Inwi’s customers.